Frequently Asked Questions
Everything you need to know about upgrading your home's entryway.
What is the standard lead time for door delivery?
Standard in-stock doors typically ship within 5-7 business days. Custom orders or specialized finishes may take between 4 to 6 weeks depending on the complexity of the design.
Do you provide professional installation services?
While we specialize in the supply of high-quality doors, we can recommend a network of certified local contractors to assist you with professional installation in your area.
How do I ensure I am measuring my door frame correctly?
We recommend measuring the width and height of the door opening in three different places and using the smallest measurement. Please refer to our comprehensive 'Measuring Guide' on the product page for step-by-step instructions.
What is your return policy for custom-made doors?
Because custom doors are manufactured to your specific dimensions and style preferences, they are non-returnable. However, all products are covered by our quality guarantee against manufacturing defects.
Are your exterior doors energy efficient?
Yes, our exterior doors are engineered with high-density foam cores and weather-stripping technology to meet or exceed energy efficiency standards, helping you reduce heating and cooling costs.
How should I maintain my solid wood door?
To preserve the beauty of solid wood, we recommend a light cleaning with a damp cloth and reapplying a UV-resistant topcoat every 12-24 months depending on sun exposure.